FAQ’s

How can you provide such amazing deals and perks?
By cutting out the middleman, our proprietary booking technology – powered by SaveOnResorts – receives wholesale rates straight from the source and serves them straight to our members. This is similar to how the giant membership retailers operate, except with The Traveler Site your membership is free because you’re smart and awesome – smart enough to demand the best available pricing on travel and awesome enough to give back to great causes while traveling.

How do I know I’m receiving a deal?
When searching for any of your travel needs you’ll see the savings. If you want to double check, please be our guest. Open a browser window and access any public travel site and compare prices. Importantly with hotels, The Traveler Site delivers the final prices, other sites are pre-tax. Make sure to go through the checkout process on those sites to accurately compare. Reminder: With cruises there’s discounted pricing and up to a 15% rebate (no give-back) and with marketplace bidding you pay what you want (no give-back).

Can I use hotel or car rental loyalty points on The Traveler Site?
While you can’t pay with loyalty points, you can gain points with your loyalty partner. Cruises will always allow you to add points to your loyalty account, hotels and cars will depend on the chain and the manager on duty at the time of request as these requests are made when checking in.

Are there a lot of travel options and which brands are participating?
There are over 400,000 hotels and resorts available, 8000 destinations for rental cars, the leading cruise lines and thousands of activities. Some names: Hilton, Marriott, Omni, W, Wyndham, Alamo, Enterprise, Avis, Budget, Hertz, National, Princess, Carnival, Disney, Viking, Royal Caribbean, Holland America.

What happens with I join The Traveler Site?
By joining The Traveler Site, you’ll be creating an account on our membership platform, the place where all the travel booking magic happens: members.TheTravelerSite.com or (org)members.TheTravelerSite.com. From here you can book your hotels & resorts, weekly condo stays, car rentals, cruises and activities receiving better-than-web pricing and Reward Credits on hotels & resorts, weekly condo stays, car rentals and activities (along with our 110% Price Guarantee) with a % going back to your designated cause, discounted pricing, up to a 15% rebate and Reward Credits on cruises (no give-back) and Reward Credits on marketplace stays (pay what you want, no give-back).

What are Reward Credits?
Any time you complete travel with purchases made on The Traveler Site, you’ll receive “Reward Credits” which are based on the purchase price ($1 spent = 1.5 Reward Credits). Your Reward Credits will be stored in your member account and can be used towards any future travel purchase. Reward Credits never expire as long as your account is live.

What’s the Price Guarantee?
If you book a hotel, cruise, car rental or activity and find a better rate on the web, simply submit a claim through the membership platform within 24 hours from booking and you’ll be credited 110% of the difference. Terms and conditions apply.

What’s the marketplace?
The marketplace is where you can pay the price you want, or take advantage of the “Book Now” option, to receive amazing prices on exclusive resort inventory. While you pay what you want and receive Reward Credits, there is no give-back.

How long will my access to The Traveler Site last?
For a lifetime. No, seriously.

Are there any blackout days?
No

Is there a minimum purchase amount?
No

Are there any restrictions?
No

Can I change or cancel booked travel?
Yes. To change or cancel an existing reservation you’ll simply navigate to “View Reservations” under “My Account”. From here you can “Cancel” or “View” an order to update or contact our concierge team to discuss a specific reservation.

How long will I have to wait before my reservations are confirmed?
All of the inventory in the system is live and available to make a reservation. Once your credit card is charged, your reservation is confirmed.

Is there a phone # that I can call?
Yes. 858-999-8208
(0800) 883-0747 (UK Toll Free)
(01-800) 681-1535 (MX Toll Free)

Is there email support available?
Yes. Via “My Account” you can send and receive messages via the “Message Center”. If you can’t wait, Live Chat is available too.

When will my designated cause receive their commission and how?
Checks will be sent directly to organizations (nonprofits or other causes/groups) on a quarterly basis based on the cumulative completed travel from associated members during that quarter.

Can I change my cause/group partner?
Yes. Email contact@thetravelersite.com with your name, the email address associated with your account and the cause where you’d like your give-back to go.

What are the mission statements of the listed nonprofits?

American Vision Foundation – “To provide eyeglasses and eye exams to needy individuals worldwide.”

Be the Match (National Marrow Donor Program – “We save lives with cellular therapy through science, service and support.”

Boys & Girls Club of America – “To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.”

Challenged Athletes Foundation (CAF) – “To provide opportunities and support to people with physical challenges, so they can pursue active lifestyles through physical fitness and competitive athletics. The Challenged Athletes Foundation believes that involvement in sports at any level increases self-esteem, encourages independence and enhances quality of life.”

Charity Water – “To bring clean and safe drinking water to people in developing nations.”

Sustainable Travel International – “Improving lives and protecting places through travel and tourism.

Keep A Breast – “To empower young people around the world with breast health education and support.”

No Kid Hungry (Share Our Strength) – “End child hunger in America.”

Protect Our Winters – “To unite and mobilize the outdoor sports community to act on climate change.”

Surfrider Foundation – “Dedicated to the protection and enjoyment of the world’s ocean, waves and beach through a powerful activist network.”

World Wildlife Foundation (WWF) – “To stop the degradation of the planet’s natural environment and to build a future in which people live in harmony with nature, by: conserving the world’s biological diversity. ensuring that the use of renewable natural resources is sustainable.”

Wounded Warriors Project – “To honor and empower Wounded Warriors.”

Who is SaveOnResorts?
The Traveler Site has contracted with SaveOnResorts, Inc. (SOR) who proprietary booking technology powers their booking engine. Since 2004, SOR has been “bridging the gap between travel and technology” to become, as deemed by Inc. Magazine, the fastest growing travel company in North America. Today, SOR provides customized travel clubs, loyalty rewards, and corporate travel & benefits programs for the likes of Cisco, Goodyear, Best Buy, Delta, Ford, Chrysler and Southwest racking up 400K users and 1M members worldwide. SOR is BBB accredited with an A+ Rating and holds seller of travel certs from Florida (ST37737), California (2099136), Washington (A23 0986 13) and Iowa (1034).


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