FAQ’s

What happens when I join The Traveler Site?
By joining The Traveler Site you’ll be creating an account on our membership platform, the place where all the travel booking magic happens: members.TheTravelerSite.com or (org)members.TheTravelerSite.com. From here you can book your hotels, car rentals, cruises and activities receiving better-than-web pricing and Reward Credits on all with a % going back to your designated cause. You can also bid on exclusive resort inventory and receive Reward Credits (pay what you want, no give-back).

How can you provide such amazing deals and perks?
By cutting out the middleman, our proprietary booking technology – powered by SaveOnResorts – receives wholesale rates straight from the source and serves them straight to our members. This is similar to how the giant membership retailers operate, except with The Traveler Site your membership is free because you’re smart and awesome – smart enough to demand the best available pricing on travel and awesome enough to give back to great causes while traveling.

How do I know I’m receiving a deal?
When searching for any of your travel needs you’ll see the savings. If you want to double check, please be our guest. Open a browser window and access any public travel site and compare prices. Importantly with hotels, The Traveler Site delivers the final price; other sites are pre-tax. Make sure to go through the checkout process on those sites to accurately compare. Reminder: With marketplace bidding you pay what you want but there’s no give-back.

Who is SaveOnResorts?
The membership platform and booking technology is provided by SaveOnResorts (SOR). Since the launch of their online booking engine 2004, SOR has been “bridging the gap between travel and technology” to become, as deemed by Inc. Magazine, the fastest growing travel company in North America. Today, SOR provides customized travel clubs, loyalty rewards, and corporate travel & benefits programs for the likes of Cisco, Goodyear, Best Buy, Delta, Ford, Chrysler and Southwest racking up 400K users and 1M members worldwide. SOR is BBB accredited with an A+ Rating and holds seller of travel certs from Florida (ST37737), California (2099136), Washington (A23 0986 13) and Iowa (1034).

What’s the Price Guarantee?
If you book a hotel, cruise, car rental or activity and find a better rate on the web, simply submit a claim through the membership platform within 24 hours from booking and you’ll be credited 110% of the difference. Terms and conditions apply.

What are Reward Credits?
Any time you complete travel with purchases made on The Traveler Site, you’ll receive “Reward Credits” which are based on the purchase price ($1 spent = 1.5 Reward Credits). Your Reward Credits will be stored in your member account and can be used towards any future travel purchase. Reward Credits never expire as long as your account is live.

What is the marketplace?
The marketplace is where you can pay the price you want, or take advantage of the “Book Now” option, to receive amazing prices on exclusive resort inventory. While you pay what you want and receive Reward Credits, there is no give-back.

Are there a lot of travel options and which brands are participating?
There are over 400,000 hotels and resorts available, 8000 destinations for rental cars, the leading cruise lines and thousands of activities. Some names: Hilton, Marriott, Omni, W, Wyndham, Alamo, Enterprise, Avis, Budget, Hertz, National, Princess, Carnival, Disney, Viking, Royal Caribbean, Holland America.

How long will I have to wait before my reservations are confirmed?
All of the inventory in the system is live and available to make a reservation. Once your credit card is charged, your reservation is confirmed.

Is there a phone # that I can call?
Yes. 858-999-8208
(0800) 883-0747 (UK Toll Free)
(01-800) 681-1535 (MX Toll Free)

Is there email support available?
Yes. Via “My Account” you can send and receive messages via the “Message Center”.

How long will my access to The Traveler Site last?
For a lifetime. No, seriously.

Is there a minimum purchase amount?
No

Are there any blackout days?
No

Are there any restrictions?
No

Can I change or cancel booked travel?
Yes. To change or cancel an existing reservation you’ll simply navigate to “View Reservations” under “My Account”. From here you can “Cancel” or “View” in order to update. From here you can also contact our concierge team to discuss a specific reservation.

Can I use hotel or car rental loyalty points on The Traveler Site?
Flights and cruises will always allow you to use your loyalty program; cars and hotels will depend on the chain and the manager on duty at the time of request as these are requested after a booking is made.

When will my designated cause receive their commission and how?
Checks will be sent directly to organizations (non-profits or other causes) on a quarterly basis based on the cumulative completed travel from associated members.

Can I change my cause partner?
Yes. Email contact@thetravelersite.com with your name, the email address associated with your account and the cause where you’d like your give-back to go.

What are the mission statements of the listed non-profits?

American Vision Foundation – “To provide eyeglasses and eye exams to needy individuals worldwide.”

Be the Match (National Marrow Donor Program – “We save lives with cellular therapy through science, service and support.”

Boys & Girls Club of America – “To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.”

Challenged Athletes Foundation (CAF) – “To provide opportunities and support to people with physical challenges, so they can pursue active lifestyles through physical fitness and competitive athletics. The Challenged Athletes Foundation believes that involvement in sports at any level increases self-esteem, encourages independence and enhances quality of life.”

Charity Water – “To bring clean and safe drinking water to people in developing nations.”

International Rescue Committee (IRC) – “To respond to the world’s worst humanitarian crises and help people survive, recover and rebuild their lives.”

Keep A Breast – “To empower young people around the world with breast health education and support.”

No Kid Hungry (Share Our Strength) – “End child hunger in America.”

Protect Our Winters – “To unite and mobilize the outdoor sports community to act on climate change.”

Surfrider Foundation – “Dedicated to the protection and enjoyment of the world’s ocean, waves and beach through a powerful activist network.”

World Wildlife Foundation (WWF) – “To stop the degradation of the planet’s natural environment and to build a future in which people live in harmony with nature, by: conserving the world’s biological diversity. ensuring that the use of renewable natural resources is sustainable.”

Wounded Warriors Project – “To honor and empower Wounded Warriors.”


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